Business Process Engineering Part 1

位教师： Shannon Pettiford

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您将获得的技能

Process Improvement and Optimization

Ideation

Performance Improvement

Stakeholder Communications

Requirements Elicitation

Stakeholder Engagement

Requirements Analysis

Root Cause Analysis

Business Process Improvement

Process Flow Diagrams

Process Design

Business Transformation

Business Requirements

Business Workflow Analysis

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April 2026

18 项作业

了解顶级公司的员工如何掌握热门技能

该课程共有7个模块

Addresses the question of how to understand and specify the flow of work responsibility and movement of information throughout the enterprise.

For businesses to maximize the benefits of technology, they must transform their ad-hoc and often poorly defined ways of doing things to formal business processes.

Analyzes the specification and implementation of complex information systems that integrate well into core business operations.

Offers students an opportunity to learn how to use agile process specification techniques, dynamic process execution, and real-time measurement and reporting to support continuous business improvement and change.Part 1 of 2.

In this module, Thriving in the Digital Age, we'll discover today's business landscape, where organizations grapple with challenges that may hinder their competitiveness.

Technological advancements, changing consumer preferences, and unpredictable market dynamics create an environment where the only constant is change.Legacy systems and organizational structures can impede an organization's ability to adjust accordingly.

This inability to adapt, leverage insights from data, and adopt proactive-thinking culture can stifle progress within organizations.The only clear path forward is to adapt to this evolving terrain.

Adapting to new technologies (i.e., AI), developing a culture of innovation, and encouraging a mindset open to continuous improvement are vital for organizations to stay competitive.

涵盖的内容

3个视频 14篇阅读材料 1个作业

Course Overview • 2分钟

Faculty Bio • 2分钟

Organizational System Evolution • 6分钟

Welcome to Business Process Engineering • 1分钟

Syllabus–Business Process Engineering Part 1 • 10分钟

Academic Integrity • 1分钟

What is Business Agility? • 1分钟

Business Agility Readings • 35分钟

Historical Context • 4分钟

Why Do Organizations Struggle? • 1分钟

Understanding Organizational Operating Systems • 2分钟

Organizational Inefficiencies • 1分钟

Top 10 IT Tech for 2023 • 5分钟

Business Organizational Structure Overview • 41分钟

Competencies of Business Agility Overview • 1分钟

Podcast by SAFe on Business Agility • 50分钟

Competencies of Business Agility • 5分钟

Module 1- Assess Your Learning: Agile Product Delivery • 2分钟

In this module, Business Process Mapping in the Digital Age, we will learn about business process mapping and how it offers numerous benefits to improve efficiency and lead to greater productivity.

Business process mapping is the cornerstone of understanding and improving organizational workflows.It involves identifying, analyzing, and visualizing processes to streamline operations.

1个视频 10篇阅读材料 2个作业

Business Process Management • 5分钟

Advanced Business Process Management • 55分钟

What is the Relationship Between Business Process Management and Technology? • 1分钟

Brief History of Business Process Mapping • 2分钟

Evolution of BPM • 22分钟

BPM Advantages and Considerations • 5分钟

The Iceberg Syndrome • 5分钟

Process Focused Business Transformation House • 6分钟

Exploring “Reality” • 3分钟

Understanding BPM • 3分钟

Business Process Mapping Resources and Media • 50分钟

Module 2 - Assess Your Learning: Business Process Management • 10分钟

Module 2 - Assess Your Learning: Process-Focused Business Transformation House • 3分钟

In this module, Business Analysis Framework, you will learn about business analysis, business models, and how to gather and prioritize requirements.You will learn about the series of plans that help document and set business expectations, which contribute to a business’s success.

You will learn what goes into a plan as well as how to draft an effective one.We will also explore the role of the business analyst and how understanding such a role can improve your work as an engineer.

1个视频 28篇阅读材料 4个作业

Navigating Complexities in Business • 5分钟

Overview of Business Analysis in Project Management • 5分钟

Importance of a Well-Defined BA Plan • 3分钟

Key Components of a Comprehensive Business Analysis Plan • 5分钟

Why Is Having a Plan Important to How an Engineer Approaches Work? • 2分钟

Understanding Elicitation in Business Analysis • 5分钟

Crafting an Effective Elicitation Plan • 5分钟

In-Depth Exploration of Elicitation Techniques • 5分钟

Elicitation Considerations • 3分钟

Elicitation Considerations - Part 2 • 3分钟

Successful Implementation of Requirements Traceability • 4分钟

Types of Models in Business Analysis: Textual Modeling • 3分钟

Types of Models in Business Analysis: Graphical Modeling • 3分钟

Techniques for Prioritizing Requirements • 3分钟

BA's Contribution to Project Success • 3分钟

Document Roles, Project System, and Project State • 5分钟

Integration of BA Activities in the Project Management Lifecycle • 5分钟

Navigating Complexity: An Overview • 2分钟

Collaborative Workshop: Mapping BA Activities to Project Phases • 2分钟

Process Mapping • 5分钟

Understanding the Basics of Process Mapping • 1分钟

Shapes Used in Process Mapping • 5分钟

Creating a Relationship Map • 2分钟

Creating the Cross-Functional Process Map • 5分钟

Process Map Example • 10分钟

SWOT Analysis • 5分钟

Understanding Gap Analysis • 3分钟

Feasibility Considerations in Project Planning • 2分钟

Crafting Your Story: Unveiling the Essence of the Issue • 3分钟

Boston Marathon Project: Elicitation Techniques and Requirement Prioritization • 60分钟

Module 3 - Assess Your Learning: BA Plan and Components • 6分钟

Module 3 - Assess Your Learning: Elicitation • 3分钟

Module 3 - Assess Your Learning: Identifying and Prioritizing Requirements • 3分钟

In this module, Stakeholder Analysis, we will look into strategies for keeping our stakeholders engaged.

Through activities such as stakeholder analysis, mapping, and engagement, you will learn how to take a strategic approach to identify, understand, and involve stakeholders throughout the project lifecycle.

2个视频 19篇阅读材料 3个作业

Elevator Statements • 3分钟

Stakeholder Analysis • 4分钟

Agile Modeling: Navigating Fluidity in Project Design • 2分钟

Wireframes • 1分钟

Unlocking the Value of Personas in User-Centered Design • 2分钟

Persona Sample: Emily, the Tech-Savvy Freelancer • 6分钟

Unlocking Visibility: The Significance of Information Radiators in Agile • 2分钟

Key Components of Agile Information Radiators • 5分钟

Distinguishing Information Radiators From Project Updates • 10分钟

Unlocking the Power of Collaboration: Exploring the Benefits • 3分钟

Crafting an Agile Charter: Navigating Uncertainty With Clarity • 2分钟

Elements of an Agile Project Charter: Navigating the Agile Landscape • 3分钟

Elements of Elevator Statements: Articulating Project Essentials With Precision • 3分钟

Stakeholder Engagement and Analysis: Navigating the Tapestry of Collaboration • 8分钟

Navigating the Agile Landscape: Educating and Addressing Stakeholder Concerns • 2分钟

Understanding Stakeholder Concerns in Agile Adoption: A Varied Landscape • 2分钟

Unlocking the Value: Benefits of Keeping Stakeholders Engaged • 2分钟

Principles of Stakeholder Engagement: Nurturing Collaborative Success • 3分钟

Enhancing Workshop Effectiveness: Recommendations for Success • 3分钟

Unlocking the Essence of Stakeholder Engagement and Agile Practices: A Comprehensive Summary • 3分钟

Agile Collaboration With Stakeholders • 4分钟

Module 4 - Assess Your Learning: Data Collection Techniques • 3分钟

Module 4 - Assess Your Learning: Information Radiators • 3分钟

Module 4 - Assess Your Learning: Agile Charters • 3分钟

In this module, Process Mapping Methodologies and Approaches, our focus is on unraveling the intricacies of process mapping.We will explore various methodologies and techniques crucial for understanding and optimizing business processes.

In particular, we will begin by gaining insights into the diverse techniques employed in process mapping.You will also dive into the world of visual representation with a focus on key tools like flowcharts, process diagrams, swimlane diagrams, and value stream mapping.

2个视频 14篇阅读材料 2个作业

Process Mapping Considerations • 4分钟

Introduction to Process Mapping Techniques and Their Applications • 5分钟

Unlocking Insights Through Visualizations in Business Analysis • 3分钟

An Overview to Process Mapping Methodologies, Approaches, and Techniques • 2分钟

The Goals of Effective Data Visualization • 2分钟

A Guide to Interpreting Diagrams • 5分钟

The Core Questions • 2分钟

Conceptual vs. Data-Driven Diagrams • 5分钟

Navigating Declarative and Exploratory Dimensions • 6分钟

A Guide to Selecting Chart Diagrams - Part 1 • 5分钟

A Guide to Selecting Chart Diagrams - Part 2 • 5分钟

Process Mapping Videos • 85分钟

The Art of Visual Communication • 10分钟

Designing an Effective Swimlane Diagram • 4分钟

Enhancing Value Through Swimlane Diagrams • 4分钟

Using Swimlane Diagrams Video • 21分钟

Module 5 - Assess Your Learning: Process Mapping Goals and Approaches • 3分钟

Module 5 - Assess Your Learning: Process Mapping • 5分钟

Welcome to this module, Process Analysis, where we will delve into the essential skills of identifying process inefficiencies and bottlenecks in team dynamics and business operations.

This module is designed to provide you with practical knowledge and techniques to conduct effective root cause analysis on real-world business problems.

We will also explore the critical role of engineers in enhancing business efficiencies through systematic analysis and problem-solving.

1个视频 15篇阅读材料 3个作业

Ishikawa or Fishbone Analysis • 6分钟

The Challenges of Advancing Automation: Navigating the Complexities of Digital Transformation • 2分钟

The Outsourcing Paradox and Dependency Dilemmas • 2分钟

The Pitfalls of Over-Reliance on Automation in Problem Solving • 3分钟

Challenges of Automation in Business Operations • 2分钟

The Plateau of Initial Automation Gains • 2分钟

The Pitfalls of Misguided Automation: Understanding the Core Issues • 2分钟

The Paradox of Automation Acceleration • 2分钟

Predominance of Technology-Centric Approaches in System Replacements • 3分钟

Establishing an Environment for Strategy Execution • 2分钟

The Critical Role of Business Capabilities in Executing a Business Operating Model (BOM) • 4分钟

The Synergy of Strategy, Vision, and BPM in Achieving Organizational Success • 3分钟

The 7FE Framework: A Comprehensive Approach to Business Process Management • 10分钟

Navigating the 7FE Framework: A Strategic Approach to BPM Implementation • 5分钟

The Pillars of Successful Business Process Management: Project Management, People Change Management, and Leadership • 3分钟

Conclusion: Enhancing Business Efficiency Through Effective Process Management • 3分钟

Module 6 - Assess Your Learning: Challenges in Automation • 3分钟

Module 6 - Assess Your Learning: Automation in Businesses • 3分钟

Module 6 - Assess Your Learning: Process Scenario: Inventory Management at FastTrack • 3分钟

In this module, Design Thinking, our journey begins with an in-depth exploration of the design thinking process, which is a structured framework used by designers and innovators worldwide.

We will dissect each component of this process, delving into its practical applications and theoretical underpinnings.You'll learn about the five stages of design thinking: empathize, define, ideate, prototype, and test.

Each stage plays a crucial role in understanding and solving real-world problems in a user-centric manner.By comprehending these stages, you'll be equipped to apply design thinking methodologies in various contexts, from product development to service enhancement.

1个视频 28篇阅读材料 3个作业

Empathy Maps • 5分钟

Understanding the Design Thinking Process • 3分钟

The Human-Centric and Risk-Reducing Advantages of Design Thinking • 2分钟

The Explainer: Design Thinking • 3分钟

The Design Thinking Process: Balancing Divergent and Convergent Thinking • 2分钟

Techniques for Understanding Stakeholders • 2分钟

Empathy Map • 5分钟

Framing Problems With "How Might We..." • 3分钟

Guiding Innovation and Creativity • 3分钟

Point of View (POV) • 3分钟

The Essence of the Problem: Working to Understand • 4分钟

The Key to a Good Solution: A Good Problem Statement • 1分钟

The Value of Point of View (POV) in Problem-Solving • 3分钟

The Power of Point of View (POV) in Problem Solving • 3分钟

Visual and Analytical Tools • 5分钟

Understanding the User's Needs with Empathy and Clarity • 4分钟

User Stories • 1分钟

Defining the Right Design Challenge • 3分钟

Best Practices in Ideation: Unlocking Creativity to Solve Design Challenges • 3分钟

Ideation Rules: Guiding the Creative Sandbox • 3分钟

Ideating Thoughts: Cultivating Creativity and Innovation • 3分钟

Ideating Techniques: Tools for Creative Exploration • 3分钟

Idea Generation Techniques: Nurturing a Wealth of Creative Insights • 2分钟

The Process of Evaluating and Selecting Solutions • 2分钟

Developing the Prototype: Transforming Ideas into Tangible Reality • 2分钟

Testing Your Prototype: A Comprehensive Guide • 10分钟

Shopping Cart Design Process • 23分钟

Module Summary • 1分钟

Congratulations! • 2分钟

Module 7 - Assess Your Learning: Design Thinking Process • 3分钟

Module 7 - Assess Your Learning: Identify a Problem Statement for a Real-World Issue • 5分钟

Module 7 - Assess Your Learning: Design Thinking Process—From Evaluation to Prototyping and Testing • 3分钟

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