课程概览
位教师: Keith Gibson
包含在 Coursera Plus • 了解更多 中
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您将学到什么
Apply empathetic leadership techniques to support people through change.
Communicate change clearly, build buy-in, and influence without formal authority.
Teach new behaviors and measure adoption, readiness, and reinforcement.
您将获得的技能
Influencing
Performance Metric
Team Leadership
Change Management
Learning Theory
Stakeholder Engagement
Adaptability
Business Transformation
Strategic Communication
Organizational Change
Stakeholder Management
Business Planning
Employee Engagement
Leadership Development
Communication Strategies
Culture Transformation
People Management
Organizational Leadership
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8 项作业
了解顶级公司的员工如何掌握热门技能
该课程共有4个模块
Lead organizational change with confidence using practical, people‑centered strategies inspired by ADKAR, a widely used change management model that helps people adopt change at work.
In this course, you’ll learn how to communicate change clearly, build buy‑in, reduce resistance, teach new behaviors, and measure adoption, whether you lead teams, support operations, or influence others without formal authority.
Why This Course Matters
Organizations succeed or struggle based on how well people adapt to change.That’s why change management skills are increasingly valuable across business, HR, operations, project coordination, healthcare, customer service, and transformation roles.
This course gives you a clear, structured approach for guiding people through change in a human‑centered, supportive way.
Career Impact
Change management is a highly transferable skill for professionals who help teams adopt new processes, systems, and ways of working.
This course helps you build practical workplace skills that support roles in project delivery, operations improvement, people management, HR support, and organizational change initiatives.
In interviews you can highlight an awareness of ADKAR, Kotter's Process and Knowles Adult Learning Theory.
What You’ll Learn
Lead change with empathy and influence
Build awareness, desire, and buy-in
Teach new behaviors effectively
Measure adoption and reinforcement
What Makes This Course Unique
✔ Beginner-friendly and practical
✔ Built around the ADKAR change management model
✔ Utilizes Kotter's 8-Step Process for Leading Change and Knowles Adult Learning Theory
✔ Focused on real workplace communication and adoption
✔ Short lessons designed for efficient learning
✔ Useful for professionals across many industries and roles
Who Should Take This Course
This course is for team leads, project coordinators, HR professionals, operations staff, healthcare professionals, customer service leaders, and anyone responsible for driving or supporting organizational change.
Enroll to build practical change management skills you can apply right away to help people move from awareness to adoption with greater clarity and confidence.
Trademark notice: ADKAR® is a registered trademark of Prosci, Inc. This course is not affiliated with, endorsed by, or sponsored by Prosci.
Module 1: Leading Change with ADKAR: Becoming a Better Champion
Welcome!In this module, you’ll explore what it means to lead change from any position, even without formal authority.Inspired by the ADKAR model, you’ll learn how to build a compelling case for change and communicate its importance in a way that resonates with others.
The lessons focus on overcoming resistance, guiding people through uncertainty, and using empathy as a leadership tool.By the end, you’ll understand how to champion change confidently and credibly within your organization.
涵盖的内容
3个视频 1篇阅读材料 1个作业
Understand the ADKAR Model • 2分钟
Lead without Formal Authority • 4分钟
Embrace Empathy to Lead Change • 4分钟
Lead with Empathy • 3分钟
Knowledge Check 1 • 3分钟
Module 2: Learn to Market the Change
This module teaches you how to promote change so that people understand why it matters and feel motivated to support it.You’ll learn to craft a persuasive change narrative that captures attention and builds early buy-in.
Influenced by the awareness and desire concepts commonly associated with the ADKAR change model, you'll strengthen your ability to influence attitudes, shift perceptions, and spark momentum.By the end, you’ll be able to communicate change with clarity, confidence, and impact.
涵盖的内容
1个视频 1篇阅读材料 2个作业
Market the Change • 3分钟
Learn to Market the Change • 3分钟
Knowledge Check 2 • 3分钟
Activity: Sharpen Your Marketing Skills • 5分钟
Module 3: Be a Teacher of Change
In this module, you’ll learn how to teach and guide others through change using simple, clear explanations and supportive learning strategies.You’ll explore how adult learning principles can help people better absorb new processes and adapt successfully.
The module shows you how to break concepts down, mentor others step‑by‑step, and create an environment where people feel safe asking questions.
Inspired by the knowledge and ability stages of the ADKAR framework, you'll become a steady, reliable source of knowledge during times of transition.
涵盖的内容
1个视频 1篇阅读材料 2个作业
Teach About the Change • 3分钟
Be a Teacher of Change • 3分钟
Knowledge Check 3 • 3分钟
Activity: Try Your Hand at Teaching • 5分钟
Module 4: Discover Metrics for Change
This last module focuses on measuring the success of your change efforts using practical, easy‑to‑apply metrics.You’ll learn how to track progress, evaluate adoption, and understand whether your strategies are working.
The lessons guide you in choosing the right indicators, interpreting results, and adjusting your approach based on data.Measuring adoption helps reinforce lasting change, a principle reflected in the reinforcement stage of the ADKAR change framework.
By the end, you’ll be equipped to assess change outcomes with confidence and demonstrate the real impact of your work.
涵盖的内容
1个视频 1篇阅读材料 3个作业
Measure the Success of the Change • 2分钟
Discover Metrics for Change • 3分钟
Knowledge Check 4 • 3分钟
Activity: Measure Your Success • 5分钟
Change Champion Attestation • 3分钟
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常见问题
- 1. Is this course suitable for complete beginners?
Yes. This course is designed for beginners and does not require prior change management experience.
- 2. What is change management?
Change management is the process of helping people successfully move from the old way of working to the new one.It’s all about clear communication, empathy, and giving people the support they need so change feels manageable and not overwhelming.
The skills you’ll learn in this course align with widely used change‑leadership practices, making them easy to apply in real workplace situations.
- 3. Do I need background knowledge of the ADKAR model?
No, you don’t need any background with ADKAR.ADKAR® is a registered trademark of Prosci, Inc.It refers to a well‑known change management framework focused on Awareness, Desire, Knowledge, Ability, and Reinforcement.
We briefly introduce the model for context, but the course focuses on practical skills that are inspired by it.
- 4. What frameworks are used in this course?
ADKAR, Knowles Adult Learning Theory, John Kotter's 8-Step Process for Leading Change are all utilized in the content for this course.
- 5. What roles benefit most from this course?
This course is useful for HR professionals, operations staff, project coordinators, supervisors, team leads, and anyone supporting organizational change.
- 6. Will this course help me influence change without formal authority?
Yes. The course includes strategies for communicating change, building trust, and influencing others even when you are not the formal decision-maker.
- 7. What will I learn about resistance to change?
You will learn how to build awareness, create desire, communicate with empathy, and reduce resistance during change initiatives.
- 8. Does this course cover change adoption and measurement?
Yes. You will learn how to track readiness, adoption, and reinforcement using practical metrics.
- 9. How practical is this course?
It is highly practical. You will learn workplace-ready strategies for communication, buy-in, training, and adoption.
- 10. How long does the course take?
The course is designed to be completed in about 1 hour and 15 minutes.
- 11. Is this course only for people in large organizations?
No. The skills in this course can be applied in teams and organizations of many sizes across different industries.
- 12. Is this course created by or affiliated with Prosci?
No. This course is independently developed and is not affiliated with, endorsed by, or sponsored by Prosci, Inc.
When will I have access to the lectures and assignments?
To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course.Eligible learners may also have the option to start with a Free Trial.Some courses may also offer a Full Course, No Certificate option.
This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments.Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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课程大纲
Leading Change with ADKAR: Becoming a Better Champion
Learn to Market the Change
Be a Teacher of Change
Discover Metrics for Change