课程概览
Course overview
Effective conflict management is an essential leadership skill for pharmaceutical executives operating in complex, highly regulated and cross-functional environments.
This highly practical four-module webinar provides participants with proven strategies, communication techniques and behavioural tools to prevent, manage and resolve workplace conflict.
Participants will learn how to manage difficult conversations, navigate challenging stakeholder relationships, communicate assertively and resolve conflict constructively across teams, functions and cultures.
Through interactive workshops, case studies and role-play exercises, delegates will practise conflict-resolution techniques in realistic pharmaceutical business scenarios.
After the webinar, participants will have the opportunity to attend a complimentary, optional 45-minute virtual coaching session with the course tutor.
This private and confidential session allows participants to reinforce their learning, explore key concepts in greater depth, and discuss how the content can be applied within their own workplace.
Browse our extensive selection of
Life Sciences training courses
for industry-leading insights into a range of topics. These include
Medical Devices
, IVDs,
Biotech and Biopharma
,
Animal Health
and
Pharmaceutical training courses
.
Benefits of attending
the root causes of workplace conflict and how to prevent issues from escalating
Recognise
the early warning signs of conflict and address issues proactively
practical techniques for managing difficult people, challenging stakeholders and emotionally charged situations
Build
effective communication and assertiveness skills for managing workplace conflict
Apply
proven conflict-resolution frameworks to achieve more constructive outcomes
Improve
your ability to influence and communicate effectively across all levels of the organisation
Who should attend?
This training course has been specifically designed for professionals working within the pharmaceutical industry who wish to strengthen their conflict-management capabilities, improve communication effectiveness and enhance their leadership impact.
It is particularly valuable for executives, senior managers, team leaders, project managers and functional specialists who regularly navigate difficult conversations, stakeholder disagreements, competing priorities and cross-functional challenges.
This course will cover:
课程大纲
Day 1
Day 2
Introduction
Understanding the root causes of workplace conflict and how conflict develops within pharmaceutical organisations
Identifying the underlying drivers of conflict, disagreement and workplace tension
Recognising and diagnosing different forms of workplace conflict and selecting appropriate resolution strategies
Applying structured problem-solving and decision-making techniques to conflict situations
Understanding the most common conflict challenges facing pharmaceutical and life sciences organisations today
Assessing and developing the core competencies required for effective conflict resolution, stakeholder management and leadership communication
Exploring and categorising the different types of conflict
Understanding the dynamics of conflict at individual, team and organisational levels
Identifying barriers to successful conflict resolution in regulated, matrix and cross-functional environments
Developing emotional awareness of both yourself and others;
understanding how perceptions and cultural differences can influence conflict situations with stakeholders.
Understanding how different thinking styles affect communication, decision-making and conflict resolution
Adapting influencing approaches to manage conflict and gain stakeholder buy-in
Managing conflict across diverse cultures, functions and global teams
The 'Seven Lens Toolkit' for managing conflict
Assessing: researching facts, data and important information
Envisioning: encouraging strategic thinking
Testing: engaging in risk analysis and what if scenarios
Approving: building trust and buy-in across cultures and functions
Innovating: formulating creative ideas and solutions
Delivering: developing and executing the action plan for dealing with conflict
Self-assessment questionnaire: understanding your strengths and weaknesses
Communication
Understanding communication strategies for preventing, managing and resolving workplace conflict
Managing conflict effectively in remote, hybrid and face-to-face settings
Using communication platforms to facilitate difficult conversations and conflict resolution
Navigating hierarchical, matrix and cross-functional organisations during conflict situations
Managing conflict and decision-making across diverse teams, functions and cultures
Setting and managing stakeholder expectations during difficult conversations
Understanding how differing values, priorities and perspectives contribute to workplace conflict
Practical workshops with case studies and role play
Adapting communication and behavioural approaches to different conflict situations
Understanding passive, aggressive and assertive communication styles
Planning and structuring conflict-resolution discussions and difficult conversations
Exploring realistic pharmaceutical conflict scenarios through facilitated case studies
Practising communication techniques that prevent, de-escalate and resolve workplace conflict
Developing practical assertiveness techniques for managing challenging stakeholders
Managing emotionally charged situations and difficult personalities with confidence
Conclusion
Complete a personal conflict-management profile, identify strengths and development areas, and create a tailored 5–10 point Personal Development Plan focused on communication, assertiveness and conflict-management effectiveness