课程概览
Course overview
This training course will help you to build confidence and acquire the necessary skills to increase your personal effectiveness in dealing with colleagues, clients, bosses and stakeholders across the pharmaceutical industry.
Dynamically designed and delivered, the interactive programme focuses on best practice tips and techniques that will allow you to strengthen and perfect your influencing ability in three key areas:
Improved inter-dependent working across functions and even cultural boundaries
Increased self-awareness – gaining insights in how you come across to others
Great communication, self-projection and influencing skills
Attending this session will help you to understand, define and practice behaviours which lead to effective interpersonal communication at different levels, both inside and outside the organisation.
After the webinar, participants will have the opportunity to attend a complimentary, optional 45-minute virtual coaching session with the course tutor.
This private and confidential session allows participants to reinforce their learning, explore key concepts in greater depth, and discuss how the content can be applied within their own workplace.
Browse our extensive selection of
Life Sciences training courses
for industry-leading insights into a range of topics. These include
Medical Devices
, IVDs,
Biotech and Biopharma
,
Animal Health
and
Pharmaceutical training courses
.
Benefits of attending
Identify
some of the more challenging obstacles to effective communication
Learn
how to prepare for one-to-one and one-to-group communication
Acquire and practise
communication skills which lead to improved relationships in the workplace
Explore
strategies for handling difficult people and situations
Learn
how to work with individuals from different functions and cultural backgrounds
a personal effectiveness ‘action plan’ for the future
Who should attend?
This course will be relevant for anyone working in the pharmaceutical, medical device or animal health industries who wants to improve their influencing skills in the workplace, including:
Experienced line managers and leaders
Newly appointed managers
Functional or department heads
Project or team leaders
Technical support specialists
Advisers and consultants
Popular with...
This course has proven particularly popular among our customers in these roles:
Associate Director
Manufacturing Manager
Regulatory Affairs Director
This course will cover:
课程大纲
Day 1
Day 2
Introduction, welcome and objectives
Defining personal effectiveness (scene-setting, terms of reference – behaviour and personality – group work and discussion)
Behavioural influences (self-awareness)
Factors which influence human behaviour at home and at work
Family and parents – genetic, gender and generation influences
Culture and ethnicity (working with people from different parts of the globe)
Understanding the difference between negative manipulation and influencing with integrity
Understanding the diverse forces which influence motivational response
Mindsets
Gender
Generation and age
Nationality and regionality
Behavioural styles
Leadership and management styles
Communication models that work
An introduction to EI (emotional intelligence) – EI self-mapping tools
How to read and interpret other people’s behaviour
Calibrating – pacing and/or leading – neuro-linguistic programming concepts and skills
Defining and distinguishing positive and negative behaviours
Examining and exploring passive, aggressive and assertive behaviour
Techniques for assertiveness
Analysing behaviour patterns – self-others using the people mapping and behavioural toolkit
Communication skills workshop
Developing communication strategies that work
The 4-Box Model
Planning communication: starting, maintaining and ending discussion
Techniques for involving others
Listening skills: theory and practice – open and closed questions, summarising and clarifying
Learning to say no, handle criticism, express criticism, make requests
Preparing for difficult conversations with colleagues, peers and other stakeholders
‘Selling’ ideas, getting buy-in and commitment from others
Influencing a group of individuals who represent different ‘style challenges’
Influencing people from other cultures and backgrounds (USA, Europe, Asia-Pacific, Middle East and Africa)
E-persuasion and influencing – using IT tools such as email and digital platforms such as Zoom, MS Teams etc. to persuade and influence from a distance
Dealing with difficult customers, colleagues, bosses and staff
Techniques for self-projection
Handling aggressive as well as passive individuals
Working with non-verbal communication
Managing conflict and stressful communication – response vs reaction
Evaluating performance and planning for improvement – follow-up